There are solid business reasons for taking happiness at work seriously. Here are 9 ways to make it happen, from one of the hottest businesses in Britain:

•    Create an environment where people feel good about themselves;
•    Give people freedom;
•    Ensure your people are working within your organisation’s principles and have clear targets;
•    Feedback is crucial to job ownership;
•    Choose managers according to how good they are with people; 
•    Ensure managers know how they are doing with their staff;
•    Recruit for attitude, then train for skills;
•    Systems, not rules;
•    Celebrate mistakes.

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