Most businesspeople focus primarily on institutional complexity and thus fail to see that some forms of complexity, if managed well, can create value and do not have to generate excessive complexity at the individual level. Institutional complexity can enhance organisational resilience and enable companies to take on new strategic opportunities. ‘Cracking the Complexity Code’, an […]
Tag Archive | "Best Practices"
There are two types of complexity. Understanding where to intervene is the key to managing them to create value – Cracking the Complexity Code
Posted on 15 January 2009.
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What Are Your Customers Really Worth?
Posted on 15 January 2009.
The book titled, “Managing Customers as Investments: The Strategic Value of Customers in the Long Run” (Wharton School Publishing) by Sunil Gupta and Donald R. Lehmann, offers practical examples and case studies to help companies estimate the lifetime value of their customers. That information, the authors suggest, can then be used […]
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What Were They Thinking?: Unconventional Wisdom About Management
Posted on 13 January 2009.
Fans of Jeffrey Pfeffer will not be disappointed with the case studies and examples he provides in his latest book, “What Were They Thinking?: Unconventional Wisdom About Management”. Subjects covered include:• Corporate culture, • Employee development, • General managers, • Interpersonal communications, • Participative management, • Performance management, • Team leadership, • Teamwork.Every day companies and their leaders […]
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India’s middle class wants a better life – and what this means to you
Posted on 13 January 2009.
If India continues on its current high growth path, incomes will almost triple over the next two decades, and the country will climb from its position as the twelfth-largest consumer market today to become the world’s fifth-largest consumer market by 2025.A study by the McKinsey Global Institute suggests that if India can achieve 7.3 percent […]
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Are You Delegating So It Sticks? How to make delegation easier and more effective
Posted on 12 January 2009.
As a manager, you’re well aware of the importance of developing subordinates, and that means delegating responsibilities to them that will hone their problem-solving and decision-making powers. But when pressure is building and the clock ticking, sometimes the better option seems to be tackling a challenge yourself rather than coaching an employee in doing it. […]
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How World-Class Companies Profit from Passion and Purpose – how to gain ‘share of heart’, not just share of wallet
Posted on 12 January 2009.
In Firms of Endearment: How World-Class Companies Profit from Passion and Purpose (Wharton School Publishing), authors Raj Sisodia, Jag Sheth and David Wolfe suggest that the best firms in today’s marketplace are those that deliver emotional, experiential and social value to all their stakeholders, from customers and partners to investors and society. […]
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